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Precision Advantage

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COMPANY PROFILE

Precision Scientific Technology (PST) also known as PRECISION COMPUTERS is a Queensland based IT company and a leading manufacturer & distributor of personal computers and computer peripherals. Established in 1993, PST is a government endorsed supplier under the G.I.T.C agreement of Q-788 and has enjoyed a steady and manageable growth. In the evolving market of Information Technology, innovation, timing and quality are essential factors for success.

That is why at Precision we value a professional approach to research and development. In an effort to become leaders in this industry, Precision has built a large customer database of both corporate and private clients who have, through a managed professional partnership, shared in our success. At PST a wide range of Information Technology (I.T.) solutions and services are also available. By distributing products manufactured by leading international companies, as well as assembling the Precision range of PCs for personal, office, light industrial and corporate use, Precision can offer products high quality at affordable prices and continue to meet the varied needs of our customers.

DESKTOP COMPUTERS DESIGNED BY QUALIFIED ENGINEERS SINCE 1993

  • Solutions designed by Qualified Engineers
  • Built to Vendor Specification as per the hardware compatibility list (HCL)
  • We DO-NOT Mix & Match components to achieve a lower price
  • Thermally Advantaged Design to Ensure Sufficient Cooling Environment
  • Acoustically designed Chassis (Cases) for Low Noise Operation
  • System designs Platform Confidence Tested to ensure reliability and performance
  • Designed and Tested Platforms that can be customized to your requirement

PRECISION COMPUTERS KNOWLEDGE BASE

Precision Computers Knowledge Base is a self-serve online library featuring things you need to know about your product or service. It puts an information library in one easily accessible place. So it’s at everyone’s fingertips, all the time. The Knowledge Base simplifies everything from troubleshooting to training.  It covers Technical Support & General How-To and Support questions

It includes targeted articles that address the questions people want answered. It is one of our services to provide technical support and keep our clients happy and satisfied. The knowledge base is available, self-serve, 24 hours a day, seven days a week. 

Through our Knowledge Base we aim to provide Consistent Service,  No confusion. No Missteps and Higher resolution rates at first contact. It’s an easy-to-use, self-serve way to resolve issues fast. 

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IN HOUSE DATA RECOVERY CENTER

  • We offer an extensive range of world class data recovery hardware and software solutions for the repair of Hard Disk Drives (HDD) and recovery of data from failed disk drives in laptops and desktops, USB flash, Solid state disk, servers, RAID array and external drives
  • With our current investment in technology, tools and experience we can recover your Data at the Lowest Cost.
  • We offer these services from our Data Recovery Service Laboratory based in Brisbane.

24/7 WEB HELP DESK SUPPORT

At Precision Computers our web based help desk has been a key factor in providing immediate help to any number of customers. In this rapid day and age of instant gratification, easy and quick accessibility is a must. 

Our 24/7 online support portal is there to provide customer service with the aim to eliminate the gap between a customer having a problem and them getting it fixed. We aim to make this process as painless as possible.

The help desk contains a knowledge base and covers frequently asked questions (FAQ) based on our experience in the last 25 years. This cuts down on wait time for our customers. 

Our Help Desk Portal is optimised for Smartphone and Tablet PC so the solutions are available for customers when they need it. They can immediately research their issue on our knowledge base or support portal no matter where they are. If that doesn’t help, they can submit a Support Ticket in no time flat to request a contact with the support engineer.

It is one of our many ways to provide customer care and after sales support nationwide. 

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COMPLIMENTARY FIRST ANNUAL SERVICE ON PRECISION DESKTOP COMPUTERS 

Desktop Computer Servicing is an important part to keep your investment running in an efficient manner. It also prolongs the life of the components reducing the total cost of operation over the life cycle of the product. We have now introduced a new service to all our clients who invest in Precision Desktop Computer of Workstation which includes the a Complimentary Annual Hardware Service in the first twelve months of purchase. This service is available to our local customers as it needs to be conducted in our service center's. The Hardware Service includes full component checkup. cleaning of all fans & filters and a full system tine worth $190 (RRP). This is one of the many other advantages of investing in a Precision PC.

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AUSTRALIA WIDE WARRANTY FOR OUR REGIONAL & INTERSTATE CUSTOMERS

Precision Computers offer a Desktop onsite warranty through a third party contractor called National Warranty Services (NWS). NWS will send a qualified Computer Technician to your home or workplace to fix the problem (depending on your location to the nearest service agent). If the problem can’t be fixed onsite they will take the machine back to their workplace for further diagnostics. NWS will cover all Parts, Labor & Associated Freight costs to resolve the problem. For more information on NWS please visit their website: http://www.nationalwarranties.com.au/
  • An additional extended warranty period of up to four extra years. 
  • Australia’s largest Service Agent network. Over 3,700 local Service Agents all over Australia.
  • All replacement Parts, Labor Costs, and Travel, all fully covered.

PRECISION NO LEMON GUARANTEE

EXCLUSIVE “NO LEMON” GUARANTEE – We recognize that not every manufactured piece of equipment is 100% perfect, 100% of the time. Since our customers should expect to receive a perfectly working system they’ve invested in, we offer a “No - Lemon - Guarantee" on all our manufactured desktop computer systems. If the system was to have a major hardware fault within the first 30 days of system purchase, we will simply replace the whole system rather than conducting a repair on it. The only condition we place is that you retain all original packaging for the first 30 days of system purchase. If you’ve ever bought a “lemon” before, you’ll truly appreciate our commitment to your long-term satisfaction.

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